Privacy Policy

Introduction

This Privacy Policy describes how singaporeecommerce (singaporeecommerce Universal Agency Business) collects, uses, and protects your personal information when you visit our website and use our services related to heritage railway corridor cycling trails and forest station rest stops. We are committed to protecting your privacy and handling your data responsibly and transparently.

Who We Are

We are the data controller responsible for processing your personal information. We operate heritage railway corridor cycling services, including trail information, booking systems, and visitor services for our facilities. Our mission is to provide an exceptional experience for visitors exploring the Anykščiai narrow gauge railway corridor cycling trails and forest station rest stops.

Information We Collect

We collect various types of information to provide and improve our services:

• Contact information: name, email address, and phone number when you register or contact us
• Booking information: dates, preferences, and service selections for trail reservations
• Technical data: IP address, browser type, device information, and pages visited
• Usage analytics: how you interact with our website and which features you use
• Cookies and tracking technologies: information about your browsing behavior and preferences

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We obtain your explicit consent for marketing communications and non-essential cookies
• Contract Performance: We process data necessary to fulfill your booking requests and provide services
• Legitimate Interest: We use your data to improve our website, prevent fraud, and enhance user experience
• Legal Obligation: We may process data to comply with Lithuanian and EU regulations

How We Use Your Information

We use the information we collect for the following purposes: providing and managing your bookings and reservations, responding to your inquiries and customer support requests, sending service-related updates and notifications, improving our website functionality and user experience, analyzing usage patterns and conducting analytics, and marketing our services with your consent. We do not sell or share your personal information with third parties for their marketing purposes without your explicit permission.

Data Retention

We retain your personal information for specific periods based on the type of data and its purpose:

• Booking and reservation data: Retained for up to 24 months after your last booking for service improvement and customer support
• Contact form submissions: Retained for up to 18 months to handle inquiries and maintain communication history
• Analytics and website usage data: Retained for up to 14 months for performance analysis and improvement
• Server logs: Retained for up to 12 months for security and technical troubleshooting purposes
• Marketing consent records: Retained as long as you maintain your consent or for 3 years, whichever is shorter

After the retention period expires, we securely delete or anonymize your data. You may request earlier deletion of your information at any time by contacting us.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Essential cookies are necessary for website functionality and security. Performance cookies help us understand how you use our site and optimize its performance. Preference cookies remember your settings and choices. Marketing cookies allow us to deliver relevant content and measure campaign effectiveness. You can control cookie settings through your browser preferences. More detailed information about our cookie usage is available in our Cookie Policy.

Your Rights

You have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal information we hold about you
• Right to rectification: You can request that we correct inaccurate or incomplete information
• Right to erasure: You can request deletion of your personal data in certain circumstances
• Right to restrict processing: You can request that we limit how we use your information
• Right to data portability: You can request your data in a portable format
• Right to object: You can object to certain types of processing, including marketing communications
• Right to lodge a complaint: You can file a complaint with the supervisory authority

To exercise any of these rights, please contact us using the information provided below.

Supervisory Authority

You have the right to lodge a complaint with the State Data Protection Inspectorate of Lithuania (Valstybinė duomenų apsaugos inspekcija), which is the data protection authority responsible for overseeing compliance with privacy regulations in Lithuania. You may file a complaint if you believe we have violated your data protection rights or handled your information improperly.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption protocols, secure server infrastructure, regular security audits, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party services before providing your personal information. This Privacy Policy applies only to information collected through our website and services.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.